The typical phone problem in property management
- 24/7 emergency expectation: Tenant contracts promise emergency coverage. Reality: one property manager with a personal cell phone who also needs to sleep on weekends. Insurance exposure when water damage goes unreported.
- Rent and arrears calls: Tenant calls to ask about their balance or dispute a late notice. Takes a property manager 5–10 minutes per call — multiple times a day.
- Incomplete damage reports: Tenant calls to report damage but leaves out the apartment number. Staff has to call back twice to get the full picture.
- HOA meeting questions: Same date, explained 30 times over.
- Key handover scheduling: Phone tag between tenant, outgoing resident, caretaker, and manager.
What Talura handles for property management companies
Emergency triage 24/7
Per-property configurable emergency list. Keyword triggers: immediate escalation to on-call service or emergency contractor. Address, unit, and damage captured in 60 seconds.
Structured damage reports
Talura asks systematically: tenant name, address, unit, damage type, urgency, photo availability. Structured JSON to your property management system via webhook.
Standard information via knowledge base
Professional plan: bank details, payment process, service charge schedule, HOA meeting dates. Talura cites from your documents — no invented answers.
Key handover appointments
Via Cal.com or webhook. Talura checks caretaker or manager availability, books the handover appointment, sends confirmation to all parties.
Property management software integration
Appointments and damage reports go directly into your system — via HMAC-signed webhook:
- Casavi: via webhook (officially supported REST API)
- immocloud: via webhook
- Aareon (Wodis Sigma, GES): via webhook + n8n
- Haufe PowerHaus: via webhook
- Domus, Hausmanager, mvSoft: via webhook + Zapier
- Cal.com / Google Calendar: natively, no property software required
Webhook functionality available on the Professional plan (€149/month). For smaller HOA managers, Cal.com works from the Micro plan (€29/month).
What Talura is — and what it deliberately is not
✓ Talura is your 24/7 intake layer for emergency triage, damage capture, appointment booking, and standard information.
✗ Talura does not disclose tenant-specific data (account balance, arrears status, contract details). That is both GDPR protection and fraud prevention. For those requests: structured intake plus a callback from a property manager with identity verification.
Common questions from property management companies
How does Talura handle real emergencies like water damage or heating failure?
Per-property configurable emergency list (water, gas, electricity, heating in winter, elevator). When trigger keywords are detected: immediate escalation to your on-call service or emergency contractor. Talura captures address, unit, and damage description in 60 seconds and routes to the right number.
Can damage reports go directly into our property management system?
Yes, from the Professional plan via webhook for common property management software (Casavi, immocloud, Aareon, Haufe PowerHaus, Domus, Hausmanager). After each call: structured JSON with tenant, address, damage type, photo confirmation, and urgency. Direct ingest or via Zapier/n8n.
What about standard inquiries like rent payment questions?
With the knowledge base (Professional): common standard questions (bank details, payment process, service charge schedule) are answered from your uploaded documents. Tenant-specific data (account balance) is not disclosed by Talura — those are routed to a property manager with a callback flag.
Can Talura book key handover appointments?
Yes, via Cal.com or webhook. Talura checks availability for a caretaker or property manager, books the handover appointment (move-in walkthrough, final inspection, key return), and sends confirmation to both the tenant and the management office.
HOA meeting inquiries?
Standard workflow: an owner calls asking about the next meeting date, agenda, or minutes. With the knowledge base: Talura reads from the meeting schedule. Specific owner questions (voting rights, resolutions) are captured in a structured format and passed to the relevant staff member.
Tenant and owner data — GDPR?
Hosted in Germany (Berlin), data processing agreement included automatically, phone numbers and personal data encrypted, auto-deletion after 90 days by default. No sensitive tenant data (balance, reminder status) disclosed by Talura — structured intake and handoff only. See the Privacy section for details.
What does it really cost?
Platform from €29/month (Micro). For 24/7 emergency use cases we recommend Solo (€89) or Professional (€149) for parallel calls and the knowledge base. API costs go through your own provider keys — typically €0.08–0.15 per call minute. Talura does not subsidize API costs. Full pricing at /pricing.
Also a good fit for related industries
Trades & Field Service
If you dispatch repairs to contracted tradespeople — same intake pattern for their service calls.
Real Estate & Agents
If you also handle lettings or sales — lead qualification for property viewings.
Tax Advisors
For external bookkeeping and HOA accounting — same front-desk approach.
→ What is an AI phone agent? (Guide)→ See all industry templates
Try it free — no strings attached
100 minutes free – one time. No credit card, no subscription. API costs go through your own provider keys. Paid plans cancel monthly.
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