The typical phone problem in an auto shop
- Lift lock: Technician has a car in the air, hands covered in grease. Phone rings — nobody picks up. Caller goes to the shop down the street.
- Status calls — "Is my car ready?": 5–10 times a day, always the same question. Burns service desk time for a routine status update.
- Seasonal tire rush: Spring and fall double the call volume. The service desk is overwhelmed, appointments slip through or get lost.
- After-hours breakdown calls: Customer stranded on the highway. Voicemail means they call roadside assistance and you lose the repair contact.
- Missed inspection reminders: An existing customer lets their inspection lapse and takes their car to a competitor for the new one. A call 4 weeks earlier would have kept them.
What Talura handles for dealerships & repair shops
Service appointments for inspections, repairs, MOT
Talura checks the service calendar (DMS via webhook or Cal.com) and books on the spot. Collects make, model, license plate, and service type in a structured format.
Repair status via knowledge base
Professional plan: maintain daily repair status entries, Talura reads from them. "Your Astra will be ready this afternoon" — without anyone at the desk having to look it up.
Roadside emergency routing
Breakdown language triggers the emergency protocol: captures location and damage, provides roadside assistance number or transfers to your on-call vehicle.
Inspection reminders via outbound
Professional plan with outbound module: Talura calls existing customers 4 weeks before their inspection due date, proposes an appointment, and books directly. Existing customers only — no cold calling.
DMS & shop software integration
Appointments go directly into your DMS — via HMAC-signed webhook. Works with anything that has a REST API or webhook:
- CarLo: via webhook + Zapier/n8n
- GuideOne / Werbas: via webhook
- AutoPlus, Werkstattplaner, KFZ-Manager: via webhook
- Cal.com / Google Calendar: natively, no DMS required
- Manufacturer shop systems: on request — many support REST webhooks from 2024 onward
Webhook functionality available on the Professional plan (€149/month). For independent shops without a DMS, Cal.com works from the Micro plan (€29/month).
What Talura is — and what it deliberately is not
✓ Talura is your service desk layer for appointment booking, repair status updates, inspection reminders, and clean escalation for emergencies.
✗ Talura does not diagnose and does not quote repair costs. "What does a timing chain replacement cost?" "What's that knocking noise?" — those go to your service advisor. Talura recognizes these questions and passes them on with a structured note.
Common questions from auto shops & dealerships
Can Talura book appointments directly into our shop management system?
Yes, via webhook for common DMS and shop management software (CarLo, GuideOne, AutoPlus, Werbas, Werkstattplaner) as well as Cal.com natively. Talura checks available slots in the service schedule and books during the call — without anyone having to leave the lift.
What happens with roadside emergency calls after hours?
Roadside/breakdown language triggers the emergency protocol: Talura collects location, vehicle, and damage details, then provides the relevant roadside assistance number (ADAC, manufacturer roadside program, or your own on-call number) or transfers to your on-call vehicle. Configurable per agent.
Can inspection (MOT/service) reminders be automated?
Yes, from the Professional plan with the outbound module. Talura calls existing customers 4 weeks before their inspection is due, proposes an appointment, and books directly. Outbound for cold prospecting is legally sensitive and not supported — existing customers with an established business relationship only.
How does it handle the seasonal tire changeover rush?
Spring and fall double the call volume at every auto shop. Talura handles multiple simultaneous calls (Solo plan: 5 parallel calls), books changeover appointments into a seasonal calendar, asks about tire storage preference, and hands off structured data to your service desk.
Status calls — "Is my car ready?" — how does Talura handle those?
With the knowledge base (Professional): you maintain daily repair status entries (manually or via DMS webhook), and Talura reads from them. Without a knowledge base: structured intake of the request and callback flag — you batch-call them all after closing time.
Customer data and license plates — GDPR?
Hosted in Germany (Berlin), data processing agreement included automatically, phone numbers and license plates encrypted, auto-deletion after 90 days by default. Call recording is optional, with a disclosure in the greeting message. See the Privacy section for details.
What does it really cost?
Platform from €29/month (Micro). API costs (LLM, voice, telephony) go directly to OpenAI/Anthropic/ElevenLabs/Twilio via your own keys — typically €0.08–0.15 per call minute. Talura does not subsidize API costs — for anyone, ever. Full pricing breakdown at /pricing.
Also a good fit for related industries
Trades & Field Service
If you outsource bodywork to independent shops — same intake approach for their calls.
Sales & Marketing
For used-car inquiries and test drive bookings — structured lead qualification.
Property Management
If you also manage a rental property with parking spaces.
→ What is an AI phone agent? (Guide)→ See all industry templates
Try it free — no strings attached
100 minutes free – one time. No credit card, no subscription. API costs go through your own provider keys. Paid plans cancel monthly.
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