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AI Phone Agent for Physiotherapy Practices — Appointments Between Sessions

You're with a patient, the phone rings, nobody answers. Talura picks up, books appointments, logs prescription renewal requests — while your hands stay where they need to be.

Start Free — 100 Minutes See the "Physiotherapy" template
Talura is your front desk — not a therapist. We answer calls, book appointments, route prescription requests, and handle standard questions like hours and directions. No medical advice, no triage, no therapy recommendations. Clinical questions are always referred back to you.
A conservative calculation:
A typical practice misses 15–25 calls per day during treatment sessions. At an average appointment value of €35, just 5 missed booking calls per week equals roughly €875 in lost revenue per month. Talura starts at €29/month plus your own API costs.

The typical phone problem in a physio practice

What Talura handles for physiotherapy practices

Live appointment booking

Talura checks your calendar (Cal.com natively, practice software via webhook) and books on the spot. Patient gets confirmation by email or SMS, you see the appointment in your calendar.

Structured prescription renewals

Patient provides name, prescription number, and renewal request. Talura captures it in a structured format and creates a dashboard entry. You process all of them once a day in about 10 minutes.

Standard information

Hours, address, insurance types accepted, referral info, parking — via your knowledge base (Pro plan): upload your practice info and Talura cites it without inventing anything.

Emergency protocol

When acute pain or emergency language is detected: no self-diagnosis. Refers to a GP or emergency services, or flags as urgent callback for you. Talura does not triage — deliberately.

What Talura is — and what it deliberately is not

✓ Talura is your front-desk layer for appointment intake, prescription requests, standard information, and clean handoff for anything clinical.

✗ Talura does not replace therapeutic or medical advice. Diagnosis, treatment recommendations, pain triage, and clinical guidance stay with you. This is not a limitation — it is built this way deliberately, because healthcare regulations and patient safety require it.

Practice software integration

Appointments handed off directly into your software — via webhook. Works with anything that has a webhook or REST API:

Webhook functionality available on the Professional plan (€149/month). For solo practices without specialized software, Cal.com works from the Micro plan (€29/month).

Common questions from physiotherapy practices

Is it allowed for an AI to answer calls at a healthcare practice?

Yes. As a pure front-desk layer — appointment booking, prescription requests, standard inquiries — this is compliant with GDPR and professional confidentiality requirements, as long as no diagnosis or therapy advice is given. Talura is explicitly built this way: no medical advice, always refers clinical questions back to the therapist.

Can Talura book appointments directly into the practice calendar?

Yes, via Cal.com (native) or via webhook for practice software such as THERA-Pi, Theorg, mediFox, Buchner, or Starke-Praxis. Talura checks availability, books during the call, and sends a confirmation by email or SMS.

What happens with pain emergency calls?

Talura recognizes escalation signals (acute pain language, emergency phrasing) and triggers an emergency protocol: either a direct referral to emergency services or a GP, or an urgent callback flag for you. Clear rule: Talura does not triage.

How are prescription renewal requests handled?

A classic pain point for physio practices. Talura collects the request in a structured way (patient name, prescription number, renewal need) and creates a to-do entry. You review all of them once a day in about 10 minutes — instead of picking up each call individually.

GDPR and patient confidentiality?

Hosted in Germany (Berlin, IONOS), data processing agreement included automatically, phone numbers and patient data encrypted, auto-deletion enabled. Healthcare confidentiality obligations are preserved because Talura acts only as a front-desk layer and does not process any therapeutic content. See the Privacy section for details.

What does it really cost?

Platform from €29/month (Micro). API costs (LLM, voice, telephony) go directly to OpenAI/Anthropic/ElevenLabs/Twilio via your own keys — typically €0.08–0.15 per call minute. Talura does not subsidize API costs — for anyone, ever. That means full cost transparency and no lock-in. Full pricing breakdown at /pricing.

Try it free — no strings attached

100 minutes free – one time. No credit card, no subscription, no auto-renewal. API costs go through your own provider keys — Talura does not subsidize API costs. Paid plans cancel monthly.

Get started View pricing

Also a good fit for neighboring practices

Talura is used across healthcare and professional services. If you coordinate referrals with GPs or work with accountants:

Medical & Dental Practices

Appointments, referrals, prescriptions — same front-desk approach.

Property Management

If your practice landlord uses Talura or you manage a practice property.

Tax Advisors & Accountants

Client inquiries, first-appointment booking — if your practice is its own business entity.

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