Terms of Service

1. Scope

These Terms of Service apply to all contracts between Talura (Andreas Reis, Marstallstraße 47/1, 73033 Göppingen, hereinafter "Provider") and the Customer regarding the use of the Talura platform for AI voice agents. The platform is exclusively intended for entrepreneurs within the meaning of § 14 BGB (B2B). Deviating terms of the Customer are not recognized unless the Provider expressly agrees to them in writing.

2. Subject of Contract

The Provider provides the Customer with a cloud-based platform for creating, configuring, and operating AI voice agents. This includes hosting of the platform, provision of the user interface, integration with external services, and technical support. The exact scope of services depends on the chosen plan.

3. Prices and Payment

The following monthly subscription prices apply:

• Micro: 29 EUR / month · 300 min · 2 agents
• Starter: 49 EUR / month · 600 min · 3 agents
• Solo: 89 EUR / month · 1200 min · 5 agents
• Professional: 149 EUR / month · 2000 min · 10 agents
• Business: 499 EUR / month · 8000 min · 50 agents
• Enterprise: on request

Setup fee: 250 EUR (one-time)

Hourly rate for custom work: 300 EUR / hour

Costs for external services (Twilio, Deepgram, ElevenLabs, etc.) are not included in the subscription prices and are paid directly by the Customer to the respective providers. Invoices are issued monthly and are payable within 14 days of the invoice date.

Currently VAT-exempt under German Small Business Regulation (§ 19 UStG). If the small business scheme ceases to apply, all prices are subject to statutory VAT.

4. External Services

The operation of AI voice agents requires external services that the Customer books and pays for independently. Talura only provides the integration:

• Twilio (Telephony)
• Deepgram (Speech-to-Text)
• ElevenLabs (Text-to-Speech)
• Groq, Google, Anthropic (AI Language Models)

The Provider assumes no liability for the availability, quality, or price changes of external services.

5. Liability

The Provider is liable without limitation in cases of intent, gross negligence, and injury to life, body, or health. In cases of slight negligence, the Provider is only liable for breaches of essential contractual obligations (cardinal obligations), limited to the foreseeable, typically occurring damage.

Special Notice Regarding AI Liability:

AI voice agents generate responses automatically. These may be erroneous, incomplete, or inappropriate. The Provider assumes no liability for damages caused by AI-generated statements in voice conversations. The Customer is responsible for the configuration, monitoring, and quality assurance of their voice agents. The Customer indemnifies the Provider against third-party claims arising from the use of AI voice agents.

6. Data Storage

All data is stored on servers in the EU (IONOS, Germany). The database (Supabase) and session caching (Redis) are self-hosted and also located in the EU. No customer data is transmitted to servers outside the EU by the Provider.

7. Contract Duration and Termination

The following termination rules apply:

• All subscriptions can be cancelled monthly.
• The notice period is 14 days before the end of the respective billing period.
• Immediate termination is possible in cases of serious contractual violations.

After contract termination, customer data will be deleted within 30 days, unless legal retention obligations apply. Upon request, the Provider will provide the Customer with their data in a common format before deletion.

8. Subprocessors

To deliver its services, the Provider uses the subprocessors listed in the Data Processing Agreement (DPA). The Customer consents to the general inclusion of these subprocessors.

The Provider will notify the Customer of any planned changes to the list of subprocessors (additions, replacements, removals) at least 30 days before they take effect, via email to the contact address stored in the dashboard.

The Customer has the right to object to a planned change. An objection entitles the Customer to extraordinary termination of the main contract as of the effective date of the change. The objection must be declared informally in writing via email to info@talura.app.

9. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for all disputes arising from or in connection with this contract is Göppingen, Germany.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.

The Provider reserves the right to modify these Terms with 4 weeks advance notice. The Customer will be informed by email. If the Customer does not object within 4 weeks of receiving the change notification, the modified Terms are deemed accepted.